Terms & Conditions
- For warranty claim, Shipping Cost for warranty claim/purpose, Buyer have to bear the shipping cost for sending back to us. For sending back to you, we will bear for 1 time only following Order ID for your product that sending back to us for warranty claim/purpose.
- When shipping product to us, in the event of such problems being lost, broken, please be inform that we will not be liable and responsible.
- Kindly check the product you order when you receive the item, if any problem please inform us within 48 hours.
- Product that need to return must in good condition and without any damage or scratch.
- Product sold are non-refundable, returnable, exchangeable to other product(except warranty purpose)
- Product returned for claim will be fully tested before we can make an exchange for you.
- Please check the product when you accept it and before using it. We will not be liable for damages during installation and cause your gadget to malfunction.
- Outdoor antenna has tendency for lightning to strike through modem , warranty will be void after you remove the warranty sticker for outdoor antenna use purpose.
- If your purchased product appears to be damaged from your own installation, we will not be able to offer any form of refund or exchange.
- Please be inform because of the large number of product, we cannot update our price everyday. if there is a price change after you made a purchase, we will contact you.
- For refund process, it take 7 to 14 workings day for processing.
*We assume you have agreed to our Terms and Conditions Including all the policies stated on the webpage if you have made a purchase/payment/registration at IBN (www.ibnit.my).